Join the Suite 1000 Team
Looking for a part-time call center job in Charlotte NC where you can build your skills and work with a professional, supportive team? Suite 1000's Customer Service Representatives (CSRs) provide 24/7 inbound call support for businesses across industries like legal, retail, and field services. This isn’t telemarketing or collections. It’s about professionalism, accuracy, and helping businesses keep operations moving. Higher pay available for Bilingual (English-Spanish) Telephone Customer Service Representatives.
Pay & Benefits
- English-only: $17+/hour (based on skills & experience)
- If position includes any 3rd-shift hours: $18+/hour+
- If position includes any bilingual services (English-Spanish): $18+/hour+
- Paid weekly
- Paid training & onboarding
- All workstation and supplies provided at no cost
Schedules Available (rotating 2-week format, working every other weekend)
Position A:
- Week 1: Monday: 5:00pm-9:30pm, Tuesday and Wednesday: 6:30pm-9:30pm (10.5-hrs. per week)
- Week 2: Monday: 5:00pm-9:30pm, Saturday: 8:00am-2:30pm, Sunday: 7:00am-1:30pm (17.5-hrs. per week)
If you have another job, we will work with your schedule to coordinate your vacation schedule.
Responsibilities
As a Part-Time CSR at Suite 1000, you will:
- Answer inbound calls for multiple clients in diverse industries
- Follow client protocols, escalation rules, and call-handling scripts
- Document call details accurately in client systems
- Route calls to the appropriate contact when required
- Deliver a professional, empathetic experience for every caller
- No selling, telemarketing, collections, complaint lines, or shift bidding.
Requirements
- Background check, drug screening, and eVerify eligibility required
- At least one year of call center, receptionist, or telephone-based customer service experience
- Typing speed of minimum of 45+ WPM (will be tested)
- Strong multitasking and written communication skills
- Dependable, detail-oriented, and willing to learn
- Willingness to renew a COVID-19 vaccine annually unless medically exempt
Training & Work Environment
- 6–8 weeks of on-site training with experienced staff
- Eligible for remote work after training
- Comprehensive coaching, with side-by-side support
- Stable, team-first culture with long-tenured staff
- Eligible to participate in shift trading once training is complete
Location
4801 Chastain Ave., Suite 100, Charlotte, NC 28217
We are located off of Woodlawn Rd. near the I-77 exit. We are within minutes of three major highways: I-77 Woodlawn Exit, I-85 Billy Graham Exit, and I-485 (off I-77 or South Blvd.). Free parking is available directly in front of our building.
How to Inquire
We’re always looking for talented team members. Submit your information today to be considered for current or future openings in part-time Customer Service Representative roles.
