Industries

Law firms rely on timely, accurate intake. Suite 1000 ensures every client inquiry is answered and routed with care.

Key Benefits:

• Calls answered by experienced legal intake professionals
• Available 24/7/365 for office-hour overflow or after-hour traffic
• Every legal intake can be customized by case type
• Intakes can be email, texted, and/or uploaded into your case management application real-time
• Telephone or in-person appointments can be scheduled
• Qualified callers can be transferred to your office during business hrs., or to on-call staff after-hours

Industrial, commercial, and retail support to protect against damage, maintain client satisfaction, and capture new sales.

Key Benefits:

• Available 24/7/365 for office-hour overflow or after-hour traffic
• Customized call screening to identify tenant emergencies or new sales opportunities
• Emergency service dispatch to on-call staff or approved vendors for urgent maintenance needs
• Notifications by cell phone, text, or email with custom escalations
• Daily reports to monitor field activities

When downtime is not an option, Suite 1000 supports field operations with reliable call handling and dispatch.

Key Benefits:

• 24/7/365 call coverage
• Accurate documentation of incidents and service requests
• Real-time dispatching to field technicians
• Immediate notifications to Supervisors and/or Managers of emergency situations.
• Daily reports to monitor field activities
• Consistent support for compliance-heavy industries

Plumbers, HVAC companies, electricians, and other service providers trust Suite 1000 to answer, document, and dispatch with accuracy.

Key Benefits:

• Customer service and sales call coverage available 24/7/365
• Customized work orders
• Complex field service dispatch can be done by type of service, equipment, location, urgency, etc.
• Notifications by cell phone, text, or email with custom escalations
• Can maintain daily, weekly, monthly, and yearly on-call schedules
• Scalable support for multi-location companies

24/7 call support that keeps builders’ projects and sales moving and on schedule.

Key Benefits:

• 24/7/365 responsiveness to ensure no missed calls from buyers, vendors, or partners
• Provide sales support by capturing and qualifying prospective homebuyer leads
• Handle warranty and service requests
• Accurately screen, document, and route calls to the right department or subcontractor
• Notifications by cell phone, text, or email with custom escalations
• Daily reports to Sales and Service Managers to create systems of accountability

Tenants and buyers expect responsiveness. Suite 1000 manages calls from maintenance requests to property inquiries.

Key Benefits:

• 24/7/365 support for tenant emergencies and sales opportunities
• Lead capture and qualifying of prospective buyers or renters
• Customized call screening to identify tenant emergencies
• Emergency service dispatch of urgent maintenance needs
• Notifications by cell phone, text, or email with custom escalations
• Daily reports to Property Managers to monitor field activities

For practices offering cosmetic surgery, LASIK, fertility, or other medical services, Suite 1000 ensures no patient inquiry is missed.

Key Benefits:

• 24/7/365 call coverage
• Prompt, professional intake for new patients
• Emergency dispatching of urgent patient problems
• HIPAA compliant procedures and messages routed securely to the correct staff members.
• Improved new patient conversions and patient satisfaction

Suite 1000 handles calls generated from direct response campaigns, websites, media buys, and process improvements.

Key Benefits:

• Campaign coverage 24/7/365 with accurate documentation of responses and sources
• Confidentiality of client lists and data
• Increased client ROI
• Professional engagements with U.S.-based agents
• Detailed reports to track the effectiveness of each campaign

Meet your customer's demands for 24-hour service and timely workflow responses with our customer service and sales support.

Key Benefits:

• Cover sales inquiries and customer service requests 24/7/365
• Integrate with your CRM application or work order ticketing system
• Capture, qualify, and schedule appointments for sales requests
• Screen service requests and establish priority levels
• Escalate service emergencies and contact on-call staff
• Notifications by cell phone, text, or email

Not every industry fits a standard model. Suite 1000 builds custom call workflows to match your exact processes.

Key Benefits:

• Personalized solutions beyond traditional answering services available 24/7/365
• Flexible call handling for unique needs
• Integration with your systems and tools
• Scalable support for growth, seasonality, or multiple locations