Suite 1000 provides 24/7, U.S.-based intake support designed for firms handling high-value cases. We don’t just take messages—we take full customized legal intakes and route them according to your firm's protocols.
Your advertising drives leads 24/7—but your team can’t work around the clock. Missed calls, inconsistent intake, or delayed follow-ups can cost your firm both clients and credibility. Suite 1000 ensures every call is answered by a trained legal intake specialist who represents your firm with professionalism and accuracy.
• Calls handled by trained, U.S.-based professionals
• Customized intake forms built for your firm’s criteria
• Secure routing via email, text, or your case management system
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A Maryland personal injury firm partnered with Suite 1000 for 24/7 call coverage. With trained intake specialists and custom workflows, they now capture 30% more qualified intakes each month and never lose a lead after hours.
The Challenge:
A highly specialized personal injury law firm in MD has expensive advertising that gets responses 24/7. A qualified birth injury case can be worth over $1M, so they never want to lose even a single lead. However, they cannot expect employees to continue to handle calls in the middle of the night or on weekends. They also have peak times of day when they have more calls than their personnel can handle.
Our Strategy:
24-Hour Coverage
Suite 1000 answers their calls after-hours, weekends, and holidays the same way the firm would. We even handle roll-over calls during business hours when all their own staff are tied up. Callers never know they are speaking with an outside service. We ensure they NEVER lose a potential client.
Trained & Experienced Intake Specialists
We provide experienced intake specialist to answer their calls and get full intakes.
Customized Intakes
Every case type has its own customized intake form based on the qualifying criteria of the firm. Even unqualified cases are fully documented.
Intake Delivery
Our client has different delivery instructions based on office hours, time of day, case type and if an intake met their qualifying criteria.
They have the option of having intakes emailed or texted to an individual or a group and/or uploaded into their case management system. During office hours, qualified callers can be transferred to the office. After-hours they can be transferred to an on-call staff members.
Measurable Results:
The firm has stopped losing ANY leads or wasting their advertising dollars.
30% more intakes are being collected each month without increasing their advertising spend or their labor costs.
Their close percentage has increased significantly because every caller gets immediate attention. They no longer chase prospects for days or lose them altogether because they called another firm.
Why It Matters:
Personal injury law is extremely competitive and advertising is very expensive. Providing true 24-hour service has allowed the firm to capture more cases and make more money without increase the firm’s advertising spend or labor costs!
Transparent Pricing
You’ll always know what you’re paying for ahead of time—no hidden fees, no fine print, no unexplained charges. Before we begin, our clients receive a total cost projection per billing cycle. Your budget is respected, and your invoice will look exactly the way you expect it to.
Reliable Processes
Our agents follow your systems, your rules, and your protocols. That means every call is handled with consistency—day after day, shift after shift. No shortcuts. No guesswork.
Professional Representation
We don’t just answer phones; we represent your brand. Every interaction is handled with empathy, clarity, and precision so your callers feel taken care of—never surprised.
Predictable Partnership
You can count on Suite 1000 to be steady and dependable. In addition to up-front pricing and a total cost projection, you can review your custom account before it goes live, we schedule check-in points once you begin service to ensure we have met your performance expectations, and you can make unlimited changes to your account at no additional charge.
In business, surprises can cost money, time, and credibility. Our "No Surprises" Pledge is how we protect all three. It’s a promise we make to every client—that Suite 1000 will always be a stable, trusted extension of their team.
Because when your reputation is on the line, you can’t afford uncertainty.
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