SUITE 1000 does NOT currently have an opening for the following full-time job in Charlotte NC available. However, you may submit an inquiry for us to consider for future openings.
JOB DESCRIPTION: Call Center Supervisor.
- Working Supervisor: 50% of time on calls, 25% training & coaching and 25% HR duties.
- Supervise 6-8 CSR’s.
- You will report to our Customer Svc. Mgr., participate in in-house Manager meetings and interact directly with our client’s staff members.
- No selling, telemarketing, collections or complaint lines.
HOURS: We hire employees for specific days and hours (no shift-bidding). This full-time position includes the following hours.
- NOTE: Currently there are NO open positions available for this job title.
PAYRATE: $18+ per hour depending upon experience. Please don’t hesitate to apply if your current pay rate is higher than our posted minimum. We will definitely take your skill level and history of managing teams into consideration when we make a final offer. Also, an additional pay premium is available for candidates fluent in Spanish as well as English. We pay weekly.
BENEFITS:
- Health insurance, Flexible Spending Account, voluntary dental/vision and other benefits and 2 weeks of paid-time-off 1st year (accrued evenly throughout the year and available as soon as accrued).
SKILLS & EXPERIENCE:
- One year of previous telephone, computer, and Internet navigation experience.
- One year of previous experience supervising others in a call center or customer service department.
- Minimum typing speed of 45 words per minute.
- Proficient in Microsoft Office (Word, Excel and Outlook).
- Ability to multitask (i.e. listen to callers, move through computer screens, type, and ask questions).
- Strong spelling and written communication skills.
- Ability to juggle and prioritize multiple projects.
- Cultivate positive teamwork and provide training, coaching and mentoring to your staff.
TESTING:
- You will be tested for your typing, spelling, software experience and communication and leadership skills.
- Must be able to pass a criminal background check and drug test.
- We participate in the eVerify Social Security number verification process.
TRAINING:
- You will get thorough training and receive your regular pay rate during your training period.
- You will participate in ongoing continuing education.
LOCATION: 4801 Chastain Ave., Charlotte NC 28217.
We are located off of Woodlawn Rd. near the I-77 exit. We are within minutes of three major highways: I-77 Woodlawn Exit, I-85 Billy Graham Exit, and I-485 (off I-77 or South Blvd.). Free parking is available directly in front of our building.
What makes SUITE 1000 a great place to work?
We are a small privately owned inbound call center that has been in business for over 30 years. At SUITE 1000, we pride ourselves on hiring people that care about our clients and care about each other. Many of our employees have been with us over 10 years.
You will work in a family atmosphere where you will get to know all of your co-workers, the clients and the owner of the business. You will work a regular schedule and there is never any shift-bidding. Our company handles inbound customer service calls for clients. We do not do any selling, telemarketing or collection calls.
SUITE 1000 provides a formal training program during which you receive full pay. It includes classroom instruction, hands-on practice and side-by-side coaching on calls. In addition you will receive training on our clients, staff members, HR policies and procedures and leadership training. We make sure that you are thoroughly prepared for your position.
Once you are trained and up-to-speed, we allow you to make occasional shift-trades with other Supervisors to accommodate appointments, special occasions, vacations, etc. We want you to have a real life!