I am always surprised at the number of companies who are completely unprepared for the telephone traffic that a new website, a new product or service launch on their site or a new online marketing program will generate.
Call Routing Techniques
Be honest: when you make a call you want to talk to a real “live” person. Guess what? So do your clients and sales prospects.
Losing Leads? Four Ideas to Improve Lead Capture Rate
Owners and managers often don’t realize that their company is losing valuable telephone sales leads. They think that if they haven’t heard about any problems, they don’t have them. This can be a dangerous assumption.
SUITE 1000: Providing Quality Live Telephone Answering Services for 20 Years
I have owned a U.S. based national telephone answering service called SUITE 1000 for 20 years. My clients outsource overflow calls, after-hour calls or entire campaigns to us. We provide telephone sales lead capture, appointment scheduling, inbound customer service and outbound customer service.