Call centers are all about human interaction. If call center quality is important to you, bear in mind that a potential outsourcer’s performance is only going to be as good as the level of communication they have with you.

Be honest: when you make a call you want to talk to a real “live” person. Guess what? So do your clients and sales prospects.

I have owned a U.S. based national telephone answering service called SUITE 1000 for 20 years. My clients outsource overflow calls, after-hour calls or entire campaigns to us. We provide telephone sales lead capture, appointment scheduling, inbound customer service and outbound customer service.