SUITE 1000 has years of experience as an answering service for advertisers. We are experts at handling the telephone calls generated from client’s direct response campaigns.
We never forget who brought us to the party! Advertising agencies choose SUITE 1000 because our first priority is protecting your relationship with your client. That means:
- Keeping your client list and client data strictly confidential.
- Treating your clients with respect, listening to them, and giving them the information they need to make informed choices.
- Setting accurate, up-front, written expectations about performance and costs.
- Giving clients a measurable return on their investment.
- Being responsive, keeping commitments and meeting deadlines.
- Keeping your agency continuously updated on the contacts we have with your clients and the status of their campaigns.
- Providing detailed reports that allows you to accurately track your advertising responses and determine what was most effective.
SUITE 1000 is available 24-7 to:
- Capture leads from advertisements.
- Provide website telephone support.
- Qualify and prioritize leads.
- Handle requests for information packages, catalogs, etc.
- Set appointments and make reservations.
- Take orders and subscriptions.
- Screen service calls and open work orders.
- Provide help-desk services.
- Dispatch field sales and service personnel.
- Make outbound calls for customer satisfaction surveys, invitations, service reminders, etc.
SUITE 1000 offers “no obligation” consultations regarding campaigns. Every client and project is different. Our job is to work with you to create customized solutions that fit your client’s needs and their budget.